Delivery and Refund Policy

This website currently collects request details only. It does not process payments directly. Any price, payment method, delivery date, and revision scope should be agreed separately by email.

Completed custom solos are normally delivered by email as GP5 and PDF files, unless another format is agreed before work begins.

If a project has not started yet, you can cancel by email. Once custom writing or notation work has started, cancellation may be limited because the work is made specifically for your request.

If payment is taken for a custom project, refund eligibility depends on the agreed scope, the amount of work already completed, and whether the custom digital files have already been delivered. Any specific refund terms should be agreed by email before work begins.

If a delivered file is corrupt, missing, or clearly does not match the agreed format, email lazar@zala-kovacs.com and the file will be resent or corrected where reasonable.